FAQs

​

 

 

SHIPPING

Your order will be dispatched via DHL.

​

For shipping prices select your country at checkout.

 

Please be aware any Customs and/or Import Duties are charged once the item reaches its destination country. Taxes and Duties are calculated based on your shipping countries rules and regulations. Unfortunately, we have no control over these charges. It is advisable to check with your countries Customs webpage for more information.

 

The customer takes full liability for shipping, returns and custom charges should they refuse to accept a parcel due to import duties and taxes.

​

We do not have control over delivery once the package is handled by post office, and we are not responsible for the lost package. 

To prevent your packages from being miss delivered or lost, please make sure you fill in the correct address in English and correct contact number. 

​

Our products are shipped from South Korea.

​

​

​

​

PAYMENTS

 

Checkout with your Paypal account or Via Paypal using your Visa, Mastercard, Discovery, American Express or UnionPay. Subject to credit card fees.

 

All charges are currently in USD.

​

In the case that you do not have a Paypal account - please continue through the Paypal option on our website and refer to the (GREY) "Pay with a Card" button on Paypal. You'll be directed to a page where you can use your Credit/Debit Card to checkout.

​

​

​

EXCHANGES & RETURNS 

​

All jewellery is quality checked multiple times by our jewellers and team.

 

Earrings: Unfortunately, we are unable to issue refunds or exchanges on Earrings due to sanitary reason. Please order with care as all sales of earrings are final.

 

Rings: We happily offer size exchanges within 7 days of receiving the product.

 

Necklaces: To ensure top quality in our products, if packages are open we will not be able to accept a refund. However, if all packages remain unopen we offer a 7 day returns policy.

​

Please note that all shipping, duties, and import charges on returns are liable to the purchaser. We are not responsible for lost packages on their way back to us.

 

Please contact our team here for more information.

​

​

​

​

REPAIRS & FAULTY

If you receive a faulty product we are happy to arrange you a repair. Please note that wear and tear is not considered a fault. To prevent a discoloration and tarnish on sterling silver/vermeil products please follow the care instruction. 

​

​

​

MATERIALS

​

Our products are handcrafted with 10k, 14k solid yellow gold, sterling silver, natural pearl. 

 

 

Please contact: hikiraandmisha@gmail.com if you can't find your answers here! 

​

​

​

​

​